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Dear user, please read the following carefully before ordering and purchasing the products for optimal use of the products. Note that registering, entering and registering an order means that the user is aware of and accepts the terms and conditions of using the services of the online store.
All content on the site and any of the services and products are part of the property and assets of this store and the right to use and publish all content is the exclusive property of this site. Any use of images and copying of products without permission is subject to legal prosecution.
Observance of consumer rights
All our efforts and those of our colleagues in the store are trying to ensure that the products reach the final consumers with the lowest price and the highest quality. Customer and consumer satisfaction is one of our priorities for maintaining the credit that has been gained over the years. Due to the fact that Internet sales services are new in Iran, building trust, peace of mind and customer satisfaction in online shopping has always been one of the priorities of our store. In this regard, we try to make every order in the desired and expected conditions. Reach out to the customer. However, after purchase, esteemed customers may encounter issues in which after-sales service is provided.
7-day money back guarantee on purchased goods
All products that must be physically available to the consumer have a guarantee of authenticity and physical health and are not subject to a 7-day test and return period. It should be noted that items that are sent as a gift by the store with the order and are listed in the sales invoice with a value of zero Rials, are not subject to a 7-day replacement guarantee. If the purchased product has a technical problem or defects, the esteemed buyer must share the technical defect or defect with the store within 7 working days after receiving the product. To use the 7-day product return guarantee, you need to keep the box and packaging of the goods sent to you until the end of 7 days. Return of goods and products of the store in the package sent to use the warranty? Fasting is mandatory. Any scratches, tearing and distortion of the packaging sent by the store will eliminate the 7-day return guarantee. Due to the fact that the receipt of the goods from the carrier company shows its accuracy, any technical and physical defects (fractures, scratches and the like on the body of the goods and decorative parts) that are caused by improper use of the shipped products. This warranty does not apply. If the purchased product differs from the website information in terms of specifications or physical appearance, the site support unit must be notified by phone, email or in person within 72 hours of receiving the product. If the discrepancy is visible without the use of the product, such as the color or specifications on the packaging, the product must be in its original condition and not used. If it is possible to identify a discrepancy without opening the package, it is possible to consider the customer's request if the product may not be out of its original packaging. If it is possible to discern the discrepancy only by opening the packaging, it is necessary to keep the carton and the main box of the shipped products and to avoid throwing it away.
Withdrawal from purchase
Due to the fact that buying from the site and registering your order is expensive and time consuming, please be careful in purchasing and registering your order. However, if you cancel your purchase after placing the order, if the order has not yet been sent, the site support should be notified as soon as possible. If you cancel your purchase after receiving the purchased product, you must notify your site support for a maximum of 7 working days. In this case, returning the product after confirming the site's support is only possible if it is in its original condition (sealed), has not been used, and is sent with all the necessary accessories and accompanying items. Also, if the product is sold with a gift, it is necessary to return the gift with it. Please note that any change in the initial condition of the goods, even in the packaging, will eliminate the possibility of using this service. Also, in case of cancellation of the purchase, the shipment of goods will be the responsibility of the customer.
Goods shipping
Due to the insurance of exquisite products and the use of safe and standard packaging of all shipments, delivery to any of the reputable shipping companies of the user's choice and declaration of the consignment note means that any accident occurs during shipment. And delivery is the responsibility of the shipping company, and the store only compensates if the shipping company approves the order and in order to facilitate the follow-up. Injuries should be reported to the site's support within a maximum of 72 working hours after receipt of the goods. It is necessary to keep the carton and the main box of the products and to avoid throwing it away. Use of this service is only possible if the product is returned to the store in its original carton or box. Labeling or writing explanations, addresses, or anything else on the carton or the original product box or tearing and distorting it will eliminate the possibility of using a return guarantee. The damaged goods and all accessories and accessories must be sent to the site support in the same way as the customer has received, along with the official minutes of the carrier company and the purchase invoice.